Shipping and Returns
Shipping and Returns
We try our best to send all orders out within 1 working day of purchase. Orders placed before 2:00pm will hopefully be dispatched on the same day, all orders placed after 2:00pm Monday to Thursday will be sent out on the next working day. Orders placed after 2:00pm on Friday will be sent out on Monday (excluding bank holidays).
Deliveries via Royal Mail can be delivered on Mondays to Saturdays.
|Order Total *||
1st Class Recorded
|Special Delivery (by request)|
Next working day by 1pm **
|Daily dispatch cut-off time:||
|£0 - 24.99||£2.99||£4.00||£7.50 when available|
|£25.00 - 49.99||FREE||£4.00||£7.50 when available|
|Over £50||N/A||FREE||£7.50 when available|
* If ordered by 2:00pm Monday to Thursday.
** This service is normally disabled, if you wish to request it, please call 01962850498
Returns , Exchanges and Replacements
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept returns of unworn or faulty jewellery when returned within 30 days of delivery. If you have ordered a ring and find that it isn't quite the right size, please feel free to get in touch and we will happily exchange it for the correct size if we can locate it!
Whilst it is not necessary, we recommend sending returns via recorded delivery.
We do not offer free returns. If your item is faulty, please do contact us and we will arrange to send out a prepaid envelope for you to return/ exchange your item.
Returning Body jewellery and pierced items:
We are unable to accept returns of body jewellery and pierced items such as earrings, studs and hoops due to hygiene reasons.
Returning orders by post or instore
To return/ exchange your order to us via the post: On the back of the packing slip enclosed with your order, you will find our returns information and returns address. Please note the reason(s) for return and whether you wish to exchange the item(s) or receive a refund.
To return/ exchange your order to us via our stores: Please go into our store with your packaging slip and items that you wish to return. If receiving a refund, please make sure to provide the same card that made the purchase.
We do not offer free returns unless your item is faulty. If your item is faulty, please do contact us and we will arrange to send out a prepaid envelope for you to return/ exchange your item. We cannot refund the delivery cost for faulty returns, so please do make sure to contact us first so that we can send out a prepaid envelope.
Please allow 10 working days for us to process refunds.