Returns , Exchanges and Replacements
If you have ordered a ring and wish to exchange it for a different size, please check that the size is in stock on our website. We cannot guarantee that ring sizes will be available at the time the exchange is processed. We hope to get your exchange back to you within 1-2 weeks. If you require your item sooner or want to guarantee the size you request, we would recommend making a separate order. All exchanges are sent back to you via Royal Mail
Returning Body jewellery and pierced items:
We are unable to accept returns of body jewellery and pierced items such as earrings, studs and hoops due to hygiene reasons.
Returning orders by post or instore
To return/ exchange your order to us via the post: On the back of the packing slip enclosed with your order, you will find our returns information and returns address. Please note the reason(s) for return and whether you wish to exchange the item(s) or receive a refund.
To return/ exchange your order to us via our stores: Please go into our store with your packaging slip and items that you wish to return. If receiving a refund, please make sure to provide the same card that made the purchase.
We do not offer free returns unless your item is faulty. If your item is faulty, please do contact us and we will arrange to send out a prepaid envelope for you to return/ exchange your item. We cannot refund the delivery cost for faulty returns, so please do make sure to contact us first so that we can send out a prepaid envelope.
Whilst it is not necessary, we recommend sending returns via recorded delivery.
We do not offer free returns. If your item is faulty, please do contact us and we will arrange to send out a prepaid envelope for you to return/ exchange your item.
Please allow 10 working days for us to process refunds.